Master thesis 2020, Anil Nepal

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Enhancement of service delivery through e-governance

 

A comparative study of Oslo and Kathmandu

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Abstract

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E-governance is a relatively new field of study, dating back only to the early 1990s The thesis studies practices of e-governance in Nepal, with focus on Waling municipality and compares it to e-governance in Norway, Trondheim. The thesis has the goal to identify citizens’ perceptions on the effectiveness of current service delivery. Further, a comparison on E-governance index of Waling and Trondheim was done and the most influencing variables that affect effective service delivery were determined. 

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Real time socio-economic data were collected and analyzed. Criteria for analysis were technical and institutional factors. 

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Another main focus of the thesis was aligned to SDG Goal 11 “Sustainable Cities and Communities in terms of better e-service provision to the citizens. Findings of the thesis provide perspectives of citizens for use of ICT for service attainment of local government. A mainstreaming model of E-governance for Waling Municipality was designed and connected to the development of Waling Municipality as a smart city.