Service Design for a Disasters in Nepal

 

By Idun Ramstad and Peter Glesaaen

Fall 2019

 

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This project is about a service design project addressing disaster management and social inclusion in Nepal. Two design students went to Nepal to use service design methodology in practice to get a better understanding about the culture and the situation in Nepal. Through many qualitative design methods, such as interviews, focus groups, field trips and homestays, the project took a different direction. The main finding was that disaster management project have to be community based in order to have a meaningful impact, it requires a bottom up mindset and good planning in advance using local resources and competence. Understanding this resulted in a reflection upon the designer role, and a reflection about how to best use service design to do disaster management in a developing country.

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Result

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The final result of this project was a framework consisting of a refined service model canvas, a book and a strategy to give future projects a more realistic starting point.

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See the full report: